Returns & Refunds Policy
At KindPaws Club™, we're dedicated to helping dogs feel comfortable, mobile and truly healthy from the inside out — through clean, vet-developed, science-backed nutrition that fixes the root cause rather than masking the symptoms.
Our Liquid Collagen formula is designed to rebuild the gut barrier driving your dog's allergies, restore the joint cushioning that breaks down silently every year, and bring back the coat, skin and energy your dog had before the cycle started.
For best results, add KindPaws™ to your dog's food once daily and stay consistent — real biological repair takes time, and the full transformation happens over 90 days. And if you're not satisfied for any reason, simply email us at support@kindpawsclub.com — we're here for you and your dog every step of the way. 🐾
Cancellation Policy
Changes or cancellations to an order must be made within 24 hours of placing the order. After this period, your order may already be in the processing stage, and changes or cancellations may not be possible. If you cancel within the 24-hour window, we will process your refund within 7 business days.
90-Day Money-Back Guarantee
We want you to feel completely confident trying KindPaws™ Collagen. If you don’t feel changes after at least 30 days of consistent use, you may return your product within 90 days of your purchase for a full refund — no return required.
Please note:
To request a return, fill out the
Contact Us form or email us at
support@kindpawsclub.com with your
Order Number, and the
name and email used for purchase.
Damaged Items
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if the product itself has a defect or is physically broken. Please note that damaged packaging (e.g., dented boxes) with intact products does not qualify as damage.
If your item arrives damaged, contact us within 72 hours of delivery by emailing
support@kindpawsclub.com. Include a clear photo of the damage for review. If eligible, we will replace the item at no cost. We do not issue refunds, replacements, or accept returns for items damaged due to normal wear and tear, misuse, or improper handlings.
Shipping and Delivery
While we strive for timely delivery, KindPaws Club™ is not responsible for delays caused by couriers, customs, or other factors beyond our control. If you encounter delivery issues, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.
Incorrect Shipping Address
Please ensure the shipping address provided at checkout is accurate. If the address is incorrect and we are not notified within 24 hours of placing your order, we cannot offer a resend or refund for the items.
Policy Modifications
We reserve the right to modify this Returns & Refunds Policy at any time. Customers are responsible for reviewing the most up-to-date policy before making a purchase. By purchasing and using KindPaws Club™ products, you agree to the terms outlined in this policy.
